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Katalina Groh, Larry Prusak: Some of the world's leading thinkers |
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Connectivity and community
Let’s talk a little about what works in these knowledge programs. I’d say the most important thing you can do is to deal with the issue of connectivity. Who knows what? Where are they? And how do we know where they are? This could be done in any number of ways. But surely the most valuable one that I have seen, and again there are people at the World Bank and at a number of the agencies who have proven this, there is an interesting element that goes on, that we didn’t know when we started this subject. None of us predicted this. It’s one of those unintended consequences that happen when you start something new. |
| The role of community
If you give people enough time, enough space, and enough technology perhaps, they will self-organize into communities and self-interest groups, You don’t have to force the issue. They will find it each other. And talk to each other. You don’t have to worry too much about incentive issues. It’s about sharing Some of the issues that you people raised in the first hour are perennial issues. My own feeling is that if something hasn’t been solved in a hundred years of trying, give it up. Don’t do it! There are a number of things you could give up too. Last week I gave a talk, and a woman said to me, “I’ve been trying to make progress with knowledge for eight years at my firm, but no one cares.” I said to her: “Get a different job!” You’re crazy to do stuff when nobody cares. I mean, it’s just nuts. |
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| Books and videos on storytelling *** In Good Company : How Social Capital Makes Organizations Work by Don Cohen, Laurence Prusak (February 2001) Harvard Business School Press *** The Social Life of Information, by John Seely Brown, Paul Duguid (February 2000) Harvard Business School Press *** The Springboard : How Storytelling Ignites Action in Knowledge-Era Organizations by Stephen Denning (October 2000) Butterworth-Heinemann *** The Art of Possibility, a video with Ben and Ros Zander : Groh Publications (February 2001) |
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